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Views: 222 Author: Amanda Publish Time: 2026-02-05 Origin: Site
Content Menu
● Understanding Paper Feed Errors on Sawgrass SG500 & SG1000
● Fixing Paper Size and Job Setup Errors
>> How Paper Size Mismatch Triggers Misfeed Errors
>> Step‑by‑Step: Correct Paper Size Settings
● Cleaning the Paper Feed Belt, Rollers, and Sensors
>> Why Cleanliness Matters for Sublimation Paper
>> Safe Cleaning Procedure for the Feed Belt
● Fixing Skewed Prints and Back Cover Issues
>> Ensuring the Back Cover Is Fully Closed
>> Correctly Setting Paper Guide Tabs
● Handling Paper Jams and Persistent Misfeed Errors
>> Occasional Jams vs. Chronic Jamming
>> When to Contact Sawgrass Technical Support
● Choosing the Right Sublimation Paper for Reliable Feeding
>> Recommended Paper Types for Sawgrass Printers
>> Paper Storage and Handling Best Practices
● Sublimation vs. Standard Inkjet Printers: What's the Difference?
>> Core Technology Differences
● Quick Reference Troubleshooting Table
● Keep Your Sublimation Workflow Running Smoothly (CTA)
● FAQ: Sawgrass SG500 & SG1000 Paper Feed Issues
>> Q1. Why does my Sawgrass SG500 keep showing a paper misfeed error even after I reload paper?
>> Q2. How often should I clean the paper feed belt on my Sawgrass SG1000?
>> Q3. What kind of sublimation paper is recommended to reduce dust and feed problems?
>> Q4. My prints are skewed, but the printer is not reporting a jam. What should I check first?
>> Q5. When should I stop troubleshooting and contact Sawgrass support?
If your Sawgrass SG500 or SG1000 is showing paper misfeed, paper jam, or skewed print errors, you can usually fix the problem yourself by checking paper size, cleaning the feed system, and inspecting the back cover and internal paper path.
- Common paper feed error types on Sawgrass SG500 and SG1000.
- Step‑by‑step checks for paper size, tray guides, and back cover.
- How to clean the paper feed belt and rollers for more reliable feeding.
- When paper jamming indicates possible hardware damage and you should contact support.
- Practical tips from a heat press and sublimation workflow perspective.
Sawgrass SG500 and SG1000 printers are designed specifically for sublimation printing, which means they work with specialty transfer papers and precise feed tolerances. Most paper feed issues fall into four broad categories.
- Incorrect paper size or scale selected in the print job.
- Dirty sensor, feed belt, or roller bar causing misreads or slippage.
- Back cover not fully closed, so the printer detects an open paper path.
- Paper sticking to the print head or internal parts, resulting in repeated jams.
Understanding which category your problem fits into will help you fix it faster and avoid unnecessary downtime in your sublimation production.
Paper size mismatch is one of the most frequent causes of paper misfeed on SG500 and SG1000 printers. The printer compares the job's specified paper size with the paper actually loaded in the tray.
If the print job is set to a size that is larger or smaller than the actual sheet, the printer will eventually detect the difference and display a paper misfeed error on the LCD. This is a protection mechanism to prevent skewed or incomplete prints.
Common causes include:
- Selecting Letter in software while loading A4 in the tray.
- Scaling designs beyond the printable area.
- Switching between bypass tray and main tray without updating settings.
Use this checklist every time you see a misfeed error related to paper setup.
1. Reset the current job.
Press the Job Reset button on your Sawgrass printer to clear the error.
2. Verify paper size in Sawgrass Print Manager.
Open Sawgrass Print Manager.
Confirm the paper size matches what is in the tray, such as A4 or Letter.
Check the print scale so your transfer fits within the printable area.
3. Check the physical paper in the tray.
Remove the stack of paper and reload it neatly.
Ensure the guide tabs are snug against the paper edges, not too tight.
Do not overfill the tray; keep the stack within the tray's maximum fill line.
4. Align orientation with your job.
Make sure the printable side of the sublimation paper faces the correct direction.
Align the paper orientation, portrait or landscape, with your design layout.
Taking a moment to verify these settings before every job can significantly reduce misfeed interruptions in a production environment.
If your paper size is correct but the printer still reports a misfeed error, the issue may come from a dirty feed belt, roller bar, or sensor area.
Sublimation papers, especially lower‑quality ones, can shed fine dust that accumulates inside the printer. This dust can reduce friction on the feed belt and rollers or interfere with sensors that detect paper presence.
- Low‑quality sublimation paper tends to create more dust and residue.
- Supported brands such as TexPrint, Jetcol DHS, and Siser EasySubli HTV generally release less dust and improve feed reliability.
Choosing high‑quality paper is one of the easiest ways to protect your feed system over time.
Follow this procedure carefully when the printer is off and unplugged.
1. Power down and unplug.
Turn off your Sawgrass SG500 or SG1000.
Unplug the power cord and wait a few seconds.
2. Open top and back covers.
Lift the top cover to access the internal paper path.
Open the back cover for access to the feed belt and roller bar.
3. Locate the paper feed belt.
On the top side of the printer, find the paper feed belt below the silver bar.
4. Clean with lint‑free cloth and rubbing alcohol.
Dampen a lint‑free cloth with isopropyl rubbing alcohol.
Gently wipe the exposed section of the feed belt to remove dust and residue.
5. Rotate and clean the rest of the belt.
Hold down the roller bar on the back of the printer using the gray tabs.
Slowly rotate the feed belt while continuing to wipe until you have cleaned the entire loop.
6. Allow complete drying.
Wait at least 30 minutes for the belt and internal components to dry fully.
7. Restore power and test.
Close all covers, plug the printer back in, and turn it on.
Print a small test job to confirm that paper feeds normally.
Cleaning this system regularly is especially important in busy sublimation shops where printers run daily and paper dust builds up quickly.
Sometimes your SG500 or SG1000 will still print, but images appear skewed, misaligned, or slightly rotated on the transfer sheet. This often indicates a mechanical alignment issue rather than a simple paper size problem.
One frequently overlooked cause of skewed output is a back cover that is not completely closed.
- Inspect the gray tabs that hold the back cover to the printer and verify they are properly attached.
- Check for any side that is sticking out or not sitting flush with the chassis.
- Press the back cover firmly toward the printer until it is fully seated and secured.
A back cover that is slightly open can cause the printer to misinterpret the paper path, resulting in skew or feed errors.
Even a high‑quality sublimation printer will skew output if the paper tray guides are not adjusted correctly.
Best practices:
- Slide the side guides until they gently touch the paper edges without bending them.
- Ensure the front guide is set to the correct size mark, such as A4 or Letter.
- Avoid mixing different paper sizes in the same tray.
- Keep the stack flat and aligned, tapping it on a table edge before loading.
Make these checks part of your daily startup routine to maintain consistent alignment.
A paper jamming error usually means the paper has physically stuck somewhere along the print path, sometimes on or near the print head.
Occasional paper jams are normal and not a major concern.
- If a jam happens rarely, clear the jam, reload the paper, and resume printing.
- Repeat the previously mentioned paper size and cleaning procedures when necessary.
However, if your Sawgrass SG500 or SG1000 constantly jams and continues to show a paper misfeed error, it can indicate a damaged internal part.
Chronic jamming and repeated misfeed errors after cleaning may require professional service.
1. Document the error code.
Note any error code displayed on the LCD screen, including letters and numbers.
2. Visit Sawgrass support.
Go to the official Sawgrass support site and provide the specific error code to the support team.
3. Follow official guidance.
The Sawgrass team can help you determine whether a part needs repair or replacement.
For additional help with printers and bundled equipment, you can also contact the vendor's technical support or customer service team for further guidance.
Your choice of sublimation paper directly affects feed reliability, image quality, and printer cleanliness.
While many third‑party papers will physically feed, not all are optimized for Sawgrass systems.
- TexPrint sublimation paper offers stable performance for many general applications.
- Jetcol DHS is designed for hard substrates, such as coated metals and ceramics.
- Siser EasySubli HTV works well for specialty applications such as sublimating on EasySubli heat transfer vinyl.
Using these types of materials can reduce dust, minimize misfeeds, and protect the lifespan of your feed components.
To further reduce paper feed problems:
- Store sublimation paper in a cool, dry environment, away from humidity.
- Keep paper in its original packaging until needed.
- Avoid touching the printable surface with oily or wet hands.
- Fan and align the stack before loading to prevent sheets from sticking together.
These habits help maintain consistent thickness, stiffness, and friction characteristics that your SG500 or SG1000 expects.
A common question from users is the difference between sublimation printers like the Sawgrass SG500 and SG1000 and standard inkjet printers.
- Ink type
Sublimation printers use sublimation ink, which turns into gas under heat and pressure to bond with polyester‑based substrates.
Standard inkjets use dye or pigment ink that sits on the surface of paper and many other media.
- Application focus
Sublimation systems are ideal for custom products like mugs, metal panels, polyester garments, and coated blanks.
Conventional inkjets focus on documents, photos, and general home or office printing.
- Durability and feel
Sublimation transfers fuse into the coating or fibers, giving a soft‑hand, durable image that resists cracking and peeling.
Vinyl or inkjet‑only transfers may sit on top of the garment and can feel thicker or crack over time.
Understanding these differences helps you pick the right equipment for your product line and manage customer expectations about print feel and longevity.
Use this structured table to help quickly identify and solve common issues.
Symptom on SG500/SG1000 | Likely Cause | Recommended Action |
Paper misfeed error appears soon after starting job | Incorrect paper size or scale | Press Job Reset, match paper size in Sawgrass Print Manager to the tray, check guide tabs and stack height. |
Misfeed error with correct settings | Dirty feed belt or sensor | Power off, open covers, clean feed belt with lint-free cloth and rubbing alcohol, let dry at least 30 minutes, run a test print. |
Print is skewed or slightly rotated | Back cover not fully closed or tray guides loose | Inspect gray tabs on back cover, push cover in firmly, reset tray guides snug to paper. |
Occasional paper jam | Normal isolated jam | Clear the jam, reload paper, verify stack and guides, reprint job. |
Frequent paper jams with misfeed error | Possible damaged internal component | Note the error code, contact official Sawgrass technical support with full details and follow their instructions. |
Reliable paper feeding is critical when you are running a busy sublimation shop or fulfilling time‑sensitive custom orders. By setting the correct paper size, using high‑quality supported sublimation papers, and keeping the feed belt and rollers clean, you can dramatically reduce downtime and reprints.
If you want a more stable and efficient production workflow, combine your Sawgrass SG500 or SG1000 with professional‑grade heat press equipment, fusing machines, and embossing machines from COLORFUL at dcsbheatpress.com. Take the next step now and upgrade your sublimation setup so every print feeds smoothly, presses cleanly, and leaves your customers satisfied.
Contact us to get more information!
A1. The misfeed may be caused by a paper size mismatch in your print settings or a dirty feed belt or sensor. Verify size and scale in Sawgrass Print Manager, reload the tray with properly aligned paper, and clean the feed belt before testing again.
A2. In a busy production environment, inspect and lightly clean the feed belt every few weeks, or sooner if you notice repeated misfeeds despite correct paper settings and proper tray loading.
A3. Papers such as TexPrint, Jetcol DHS, and Siser EasySubli HTV are commonly used with Sawgrass printers and generally produce less dust than lower‑quality alternatives, helping improve feed reliability and print consistency.
A4. Confirm that the back cover is fully closed with both gray tabs seated and that the tray guide tabs are snug against the paper without leaving extra room for sideways movement. Also verify that the stack is flat and not warped.
A5. If you still have frequent jams or misfeeds after verifying paper size, cleaning the feed system, and checking the back cover and guides, note the specific error code on the LCD and contact the official Sawgrass support team for professional assistance and possible hardware service.
1. https://www.heatpressnation.com/blogs/blog/sawgrass-sg500-and-sg1000-paper-feed-troubleshooting-myexpert-blog
